Contact

Write to info@escapebeacon.com. It is the only address we have and we read it. We normally reply within two working days; for complaints the statutory deadline is 30 days and we always keep it.

Escape room operators

Write to us when you need to:

Correct the details about your venue. Price, address, opening hours, a room that has closed or a new one. We will correct it even without you claiming the profile.

Claim the profile when we have no e-mail address for you. We verify a claim with a code sent to the venue's public e-mail address. If we did not find one anywhere, it cannot be done automatically — write to us from an address in your own domain and we will sort it out.

Remove the profile from the platform. Just ask; you do not have to explain why. We will remove the profile and stop listing you.

Players

A detail is wrong or the venue has closed. Tell us — we will correct the database, and venues that have closed we remove, so that nobody stands in front of a locked door.

Your account and your data. You delete the account and everything in it yourself, with one button in the Passport. If you want a copy of your data or have another request under the GDPR, write to us — the details are in the Privacy notice.

What to put in your message

It helps a great deal if you give the name of the venue and the city, and where relevant a link to the page on our site that this concerns. It saves one round of questions and we can deal with it straight away.

Who we are

Escape Beacon is operated by ERI - Slovakia, s.r.o., Masarykovo nám. 259/13, 695 01 Hodonín, Czech Republic, company number 28284682, VAT ID CZ28284682. Full details about the operator.